Complaints

COMPLAINT PROCEDURES

Last Updated: February 2, 2025

At Victory Law PLLC, we strive to provide exceptional legal services. If you have concerns about any aspect of our services, we want to hear from you and will work to resolve any issues promptly and professionally.

1. How to Submit a Complaint

You may submit your complaint by:

• Emailing us directly
• Scheduling an appointment to discuss your concerns in person

2. Information to Include

Please provide:

• Your full name and contact information
• Details about your concern
• Any relevant documentation
• Your desired outcome

3. Our Response Process

• We will acknowledge receipt of your complaint within 2 business days
• A thorough review will be conducted by appropriate personnel
• We aim to provide a substantive response within 10 business days
• Complex matters may require additional time for proper investigation

4. Resolution Steps

We will:

• Investigate your concerns thoroughly
• Communicate our findings clearly
• Propose solutions where appropriate
• Take corrective action when necessary

5. Further Action

If you are not satisfied with our response:

• You may request a review by another member of our firm
• You retain the right to contact The Florida Bar
• You may seek independent legal advice

Victory Law PLLC is committed to maintaining high professional standards and using feedback to improve our services.

Victory Law PLLC